About Us

INTERACT Training Education And Management Strategies, LLC, (I-TEAM) holds the exclusive, global training license with Florida Atlantic University and provides high-quality training, education and consulting services to the post-acute providers using the Interventions to Reduce Acute Care Transfers (INTERACT4.0) Quality Improvement Program (QIP) , created by the company’s founder, Dr. Joseph G. Ouslander, as well as other quality improvement programs relevant to the needs of organizations seeking training and consultation. I-TEAM’s consultants bring their experience to collaboratively assist acute care hospitals, post-acute care providers, and accountable care organizations achieve positive clinical and operational outcomes.

Our Mission

To assist health care providers in improving the quality of care and quality of life of the post-acute and long-term care population by reducing unnecessary interventions (hospitalizations, emergency department visits and related diagnostic tests and therapeutic procedures), as well as complications and costs associated with these interventions.


LYNN M. OUSLANDER – Chief Operating Officer

Lynn Ouslander, has served as I-TEAM chief operating officer since 2012 and has over 40 years experience in business operations, event and education coordination and 30-plus years focusing on geriatrics. Prior to joining I-TEAM, she held management and leadership positions in long term care throughout the U.S. She began her career in administration in long term care in the Los Angeles area and spent 12 years at a leading provider in the Atlanta area, coordinating services for more than 350 residents. After moving to Boca Raton, she began developing and implementing senior-focused programs.

Ms. Ouslander has overall strategic and operational responsibility for all I-TEAM programs and strategic collaborative agreements.



Jill Shutes supports I-TEAM training programs and is an employee of Florida Atlantic University (FAU) as a Senior Program Coordinator on numerous projects with Dr. Ouslander in relationship to the INTERACT™ 4.0 Quality Improvement Program as well as maintaining her clinical skills by seeing patients at area nursing homes and assisted living facilities.

Prior to joining FAU, she was employed at EverCare for 5 years, in Baltimore Maryland before moving to South Florida in 2001, where she worked at MorseLife, a campus for Independent, Assisted Living, Post-Acute Care and Long Term Care for 10 years as a nurse practitioner. She was instrumental in developing their CHF pathway, and their NP home visits for Post-Acute Care patients during her time with them. After that she was instrumental in opening a brand new, state of the art 120 bed Post Acute Care facility in Wellington Florida. She had numerous roles there including Chief Nursing Officer and Assistant Medical Director.

Ms. Shutes graduated from Rutgers College of Nursing with a Bachelors of Science in Nursing in 1987. She worked for 3 years as a Medical/Surgical Nurse and in Trauma ICU until going back to school for her Masters in Science/Gerontological Nurse Practitioner which she obtained in May of 1997 from the University of Massachusetts , Lowell.


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Joseph G. Ouslander, M.D., is Professor and Senior Associate Dean for Geriatric Programs at the Charles E. Schmidt College of Medicine at Florida Atlantic University and Professor (Courtesy) at the Christine E. Lynn College of Nursing at FAU in Boca Raton, Florida.

Dr. Ouslander is an internationally recognized geriatrician. He is a graduate of Johns Hopkins University and the Case Western Reserve School of Medicine. He has experience as a Professor at the UCLA School of Medicine, where he spent 15 years developing clinical, educational and research programs. From 1996 to 2007, he served as the Director of Geriatric Medicine and Gerontology at Emory University in Atlanta, Georgia.

From 1999 to 2000, Dr. Ouslander served as the President of the American Geriatrics Society (AGS) and as its Board Chair from 2000 to 2001. He has served in the editorial leadership of the Journal of the American Geriatrics Society for 20 years, currently as its Executive Editor.

Dr. Ouslander received the 2012 Nascher/Manning Award from the AGS at the Annual Scientific Meeting in Seattle, Washington. He received this award for his distinguished career and life-long achievements in clinical geriatrics. The Nascher/Manning award honors Ignatz Leo Nascher, M.D. (1863-1944) who argued that disease and medical care of the aged should be considered a separate specialty, for which he coined the term “geriatrics” in 1909.

Among Dr. Ouslander’s many achievements and contributions in the field of geriatric medicine and care is the creation and dissemination of Interventions to Reduce Acute Care Transfers (INTERACT4.0), a quality improvement program that assists long-term care facilities and programs in improving care, and reducing unnecessary hospitalizations and their related complications and costs. Dr. Ouslander and co-director Ruth Tappen, Ed.D., R.N., Eminent Scholar in the Christine E. Lynn College of Nursing have been awarded nearly $5 million dollars in seven separate grants and contracts from various federal and private agencies including the National Institutes of Health and Centers for Medicare & Medicaid Services to further develop, disseminate and evaluate the impact of INTERACT™ 4.0.

He has published more than 200 original articles and book chapters and is a co-author of two popular text-books, Essentials of Clinical Geriatrics and Medical Care in the Nursing Home, and an editor of a major textbook in geriatrics, Principles of Geriatric Medicine and Gerontology. He has been a visiting professor at numerous universities in the United States and throughout the world.